Subscription and Membership Businesses: A How-To Guide for Indie Artists

Everyone you know is crowdfunding something. Your local co-op is adding a coffee shop. Your cousin wants to buy her first car. A dude in Nebraska got busted for faking crop circles in some farmer’s field and needs bail money. That’s not you, though. You’re an artist. You create beautiful things out of nothing but time, talent, and tears, and while you’ve been happy doing it for free for a long time, you’re starting to wish it was your full-time gig. In other words, you’re ready to get paid. But how do you do that? You could go the one-shot crowdfunding route a la Kickstarter. The trouble is, although it’s a fat payday, Future You is wondering where the next […]

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Reducing Chargebacks and Fraud - Rebilly

Don’t Let Chargebacks Stress You Out — Here’s How

As a subscription business owner, chargebacks are an unavoidable part of your day-to-day operations. They cost millions in reversed charges and fees every year, not to mention time and effort wasted. That’s why it’s critical to handle them effectively. What are chargebacks? The dispute process was created to protect consumers from unauthorized transactions. (Think: stolen credit card). A chargeback occurs when a cardholder disputes a credit card transaction with their bank. The sale is revoked, and the merchant loses the sale amount plus fees. Truth is, only 30% of chargebacks involve criminal fraud. Most losses come from friendly fraud, or chargeback, first party, or return fraud. In friendly fraud, the cardholder authorizes the purchase, but disputes it later. Credit card […]

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Improve Your Dunning Emails With These 6 Tips

Most companies treat dunning emails like written contracts. This no-nonsense, corporate approach could be doing more damage than not sending any emails at all. It’s important to note that dunning emails shouldn’t be your first line of defense. The best way to proactively fight churn is with a data-driven retry strategy like ours. Dunning emails come in after that, as a failsafe. In this post, we are sharing six tips for how you can write dunning emails to retain more customers (and revenue) and even improve customer experience. What’s dunning? In our glossary article, we define dunning as: “the process of methodically communicating with customers to ensure the collection of accounts receivable. In other words, it’s the process of retrying […]

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