Stop Losing Money to Chargebacks — Here’s How

As an online business owner, chargebacks are just part of your day-to-day life. But that doesn’t mean you have to accept them and move on. In fact, there are a lot of ways you can reduce chargebacks automatically, without having to respond to every single case by hand. First, let’s talk more about how chargebacks work and are classified. Chargebacks are typically classified into two distinct types: friendly fraud and criminal fraud. Friendly fraud is usually just buyer’s remorse or forgetfulness. Sometimes, it’s denial— “there’s no way my husband was looking at those kinds of sites!” Either way, it’s not organized, and not always intended maliciously. A customer simply wants their money back, and they’ve taken measures with their bank to […]

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The Profit Leak You Might Not Be Tracking – And How to Fix It

The Profit Leak You Might Not Be Tracking – And How to Fix It

When you’re running a subscription business, churn is just part of the game. Granted, you want it to be as low as possible, and you probably work hard on reducing your churn month to month…but do you pay attention to your involuntary churn? While you’ll never be able to entirely eliminate churn — involuntary or not — you can decrease it as much as possible. In particular, involuntary churn, when a previously happy customer is lost due to circumstances like an expired credit card or declined transaction, is typically preventable. And not only is it preventable…it’s potentially costing you much more money than you’ve realized. On average, most debit and credit cards issued expire after three years, with some US […]

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Payment Terms Defined

Demystifying the Payment Terms You Need to Know

Not a day goes by that we don’t encounter some confusion around the payments industry language. What complicates things is that many of these payment terms can have multiple meanings, depending on the context. This article provides a foundation and explains how we understand these words. Having a basic understanding of these terms and how many of these pieces fit together will help you better understand what you need from a subscription billing software. Have a term you’re curious about? Leave a comment and we’ll add it to this list. Payment Terms Cardholder: Typically this is your customer, who has the payment card. Gateway: A software that transmits transaction requests to another gateway, or a processor, on behalf of a […]

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