# Manage subscriptions This topic describes how to manage subscriptions using the Rebilly UI. A subscription is a recurring charge for a product or service that is billed at regular intervals, such as monthly or annually. These periods are referred to as service periods. An invoice is generated for each service period. A customer enters a subscription when they agree to, or buy, a product that is part of a subscription plan. A renewal date is the date when an invoiced payment is due on a subscription. By default, this is one hour after issue date and time. Example: A monthly pre-paid subscription to an internet service provider. To view all subscription statuses, see [Subscription status](/docs/dev-docs/subscriptions#subscription-status). ## Abandon pending orders Use this configuration to abandon an order and void related invoices if a customer does not activate the order within a specific time frame. A pending order is an order that was created by a customer, but not yet activated. The order is pending until the customer activates it by paying the first invoice. For more information, see [Order status](/docs/dev-docs/orders#order-status). Select from the following options: - Automatically abandon pending orders based on a global Time To Live (TTL) setting, called **Automatically abandon pending orders**, in organization details — see [Edit organizations](/docs/settings/organizations-and-websites#edit-an-organization). - Define the TTL of a pending order when placing an order on behalf of a customer, by configuring a specific abandon date — see [Create an order](/docs/data-tables/manage-customer-payments-and-billing#create-an-order). ## Activate or deactivate autopay Autopay is the process of automatically collecting payment from a customer on a subscription renewal date. If autopay is activated, the payment is retrieved from the customer on the renewal date using the default payment instrument set on the subscription. If a default payment instrument is not set on the subscription, or if it is inactive, the customer's default payment instrument is used to collect payment. The autopay schedule sets multiple retries for subscriptions that fail to bill successfully and specifies whether to cancel the subscription after the last attempt. To activate or deactivate autopay, see [Activate or deactivate autopay](/docs/data-tables/manage-autopay#activate-autopay). To configure the autopay schedule, see [Configure autopay](/docs/data-tables/manage-autopay#create-an-autopay-schedule). ## Activate or deactivate delinquency period A delinquency period is the length of time after which the subscription is canceled if an invoice is not paid. Delinquency periods can be applied to a subscription or to an invoice. To add or edit delinquency periods, see [Manage delinquency periods](/docs/data-tables/manage-delinquency-periods). ## Add a default payment instrument to a subscription Use this process to add a default payment instrument to a subscription. If autopay is active, this payment instrument is used to automatically pay the subscription renewal. For more information, see [Activate autopay](/docs/data-tables/manage-autopay#activate-autopay). This feature enables customers to keep multiple payment methods on file, and to use them for auto-payment on separate orders. For example, a customer may have a large annual subscription that they want to put on their Mastercard and a smaller monthly subscription that they want to put on their Visa. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**. 4. In the **ID** column, press a subscription. 5. In the top right of the screen, in the **Order details** section, press **Edit**. 6. In the **Default payment instrument** dropdown, select a payment instrument. 7. Press **Save**. ## Add notes, attachments, or tags to a subscription Use this process to add information to a subscription, or to tag a colleague, or tag Rebilly Support to get their input or help. The **Timeline** section provides a detailed record of all billing related activities between you and your customer. To interact with an activity, view more information or take further action, press the event item or key. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press any segment, such as: **Active subscriptions**, **Canceled subscriptions**, **Paid invoice**, **Refunded invoices**, or **Unpaid invoices**. 4. In the **Timeline** section, select from the following: Tag an email address or Rebilly support 1. In the text input field, press . 2. In the dropdown, select a user or Rebilly support, then press **Return** or **Enter** on your keyboard. Add an attachment 1. In the text input field, press , select a file, then press **Open** or **Attach**. 2. Enter a message, and press **Return** or **Enter** on your keyboard. Link a customer or transaction 1. In the text input field, press , in the dropdown, select **Customers** or **Transactions**. 2. Select a transaction or customer, then press **Return** or **Enter** on your keyboard. Add a note 1. In the text input field, enter a message. 2. Press **Return** or **Enter** on your keyboard. ## Apply a coupon to a subscription Use this process to apply coupons to an active subscription. For information on how to create, edit, and redeem coupons, see [Coupons](/docs/settings/coupons-and-discounts). 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**. 4. In the **ID** column, press a subscription ID. 5. In the right of the screen, in the **Order details** section, press **Redeem coupons**. 6. In the dropdown, select one or more coupons. 7. Optionally, to notify the customer by email that coupons were redeemed, select the **Send email to customer** checkbox. 8. Press **Redeem**. ## Cancel a subscription Use this process to cancel a subscription. When a subscription is canceled, the status of the subscription is set to `canceled`. For more information, see [Subscription status](/docs/dev-docs/subscriptions#subscription-status). 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**, **Paid invoice**, or **Unpaid invoices**. 4. In the **ID** or **Invoice number** column, press a subscription. 5. On the right of the screen, in the **Order details** section, press **Cancel subscription**. 6. In the **Effective date** section, select one of the following: Cancel at the next renewal dateSelect **Cancel at the next renewal**. The date of the next renewal is displayed in brackets. Cancel immediatelySelect **Cancel now**. Optionally, to provide the customer with credit for the remaining amount left on the subscription, select **Add pro rate credit**. 7. In the **Cancellation information** section: 1. Under **Canceled by**, to specify who canceled the subscription, select **Customer** or **Merchant**. 2. In the **Cancellation reason** dropdown, select a reason for the cancellation. 3. In the **Description** field, enter a description for the cancellation. 8. Optionally, to notify the customer by email that their subscription is canceled, select the **Send email to customer** checkbox. 9. Press **Cancel subscription**. ## Change a billing or delivery address Use this process to change a customer's billing or delivery address on an invoice. If a billing or delivery address is not defined, the customer's default address is used. This may be problematic if the customer updates their default address. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**. 4. In the **ID** column, press a subscription. 5. Select from the following: - Update the billing address: On the right of **Billed to**, press . - Update the delivery address: On the right of **Delivered to**, press . 6. Update the address, then press **Save**. ## Change cancellation reason Use this process to change the cancellation reason on a canceled subscription. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Canceled subscriptions**. 4. In the **ID** column, press a subscription. 5. In the top right of the screen, press **Edit**. 6. In the **Cancellation reason** dropdown, select a reason for the cancellation. 7. Optionally, to specify a description for the cancellation, in the **Description** field, enter a description. 8. Press **Save**. ## Change subscription cancellation time Use this process to change the cancellation time of a subscription. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Canceled subscriptions**. 4. In the **ID** column, press a subscription. 5. In the top right of the screen, in the **Order details** section, press **Update cancellation time**. 6. Select a new cancellation time. 7. Optionally, to refund the customer for the remaining amount left on the subscription, select **Add pro rate credit**. 8. Press **Save**. ## Change subscription details Use this process to change the details of a subscription, such as the shipping address, PO number, or billing address. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**. 4. In the **ID** column, press a subscription. 5. On the right of an invoice item, such as: **Billed to**, **Delivered to**, or **PO number**, press . 6. Edit or add information, then press **Save**. ## Change subscription renewal date Use this process to change the renewal date of an active subscription. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**. 4. In the **ID** column, press a number. 5. In the right of the screen, in the **Order details** section, press **Update renewal**. 6. Select from the following: - Set the renewal date to now: Select **Now**. - Set the renewal date to a specific date: Select **Specific date**, then select a date. 7. Press **Update**. ## Change subscription shipping costs Use this process to manually edit the shipping costs for a subscription. For more information, see [Shipping](/docs/settings/shipping). 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**. 4. In the **ID** column, press a subscription. 5. On the right of **Shipping**, press . 6. Select **Manual**, enter an amount, then press **Save**. By default, shipping costs are calculated automatically in Rebilly. ## Extend a trial period Use this process to extend a trial period for a subscription. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**, then locate the trial. 4. In the **ID** column, press the subscription number. 5. In the right of the page, in the **Order details** section, press **Change trial end date**. 6. In the **Trial end** dropdown, specify the new trial end date. 7. Press **Change**. For more information on how to configure trial periods, see [Products and pricing plans](/docs/settings/products-and-pricing). ## Filter subscriptions Use this process to filter subscriptions in a data table segment based on specific criteria. For example, you can filter subscriptions by customer ID, start time, status, billing address country, and more. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions** or **Canceled subscriptions**. 4. At the top of the table, press . 5. Select a filter, then press **Apply**. 6. To add more filters, press **Add filter**. ## Modify subscription items or settings Use this process to modify an active subscription, such as adding or removing items, changing pricing, changing the billing period, changing the trial and setup settings, and changing billing settings. When you add or remove items from a subscription invoice, you can choose to add items to the next service, on a specified date, or to issue the customer a quote for the changes. Quotations provide customers with a detailed breakdown of the changes to their subscription. If the customer accepts the quotation, depending on which quote acceptance conditions are defined and fulfilled, the changes are applied to the subscription. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**. 4. In the **ID** column, press a subscription. 5. Under the subscription items, press **Edit items** . 6. Select from the following: Add items 1. Under the subscription items that are included in the order, press **Add order items**. 2. In the **Product** dropdown, select a product. 3. In the **Plan** dropdown, select a pricing plan. Remove an itemOn the item, press . Change a productOn the product, in the **Product** dropdown, select another product. Change pricing planIn the **Plan** section, press **Select a different plan**, then select a plan. Change quantity of an itemIn the plan or product, in the **Quantity** field, enter a new quantity. Change pricing 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Pricing**. 3. In the **Pricing formula** dropdown, select a custom pricing formula. For more information, see [Pricing formulas](/docs/settings/pricing-formulas). 4. In the **Price** field, enter the price. 5. Optionally, specify maximum and minimum quantities. 6. Press **Save**. Change plan information 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Plan info**. 3. In the **Name** field, enter a name to display on receipts and invoices. 4. In the **Currency** dropdown, enter the currency to use for this order. 5. Under **Type**, select one of the following: - To change the plan to a trial only plan: Select **Trial only**. - To change the plan to recurring plan: Select **Subscription**. - Change the plan to a non-recurring order: Select **One-time**. 6. Press **Save**. Change billing period settingsUse this option to configure a custom billing period for this subscription. This option is only available for recurring plans. 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Plan info**. 3. Press **Billing period**. 4. To specify the length of the billing period, select one of the following: - **Monthly:** Bill the customer every month. - **Yearly:** Bill the customer every year. - **Custom:** Bill the customer at a custom interval. To define a custom billing period length: In the **Select period** dropdown, select **Days**, **Weeks**, or **Months**. In the **Number** field, enter the corresponding number of days, weeks, or months. 5. In the **Frequency** section, to specify how often the billing period recurs, select one of the following: - **Reoccurs until canceled:** Billing recurs until the subscription is canceled. - **Limited to:** Billing recurs for a specified number of occurrences. 6. Press **Save**. Change metered billingUse this option to configure custom metered billing based on usage for this order. This option is only available for metered billing plans that are billed in arrears (postpaid). To activate metered billing, enable postpaid settings: Press **Billing timing**, then select **Postpaid**. 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Metered billing**. 3. Press **Activate metered billing**. 4. In the **Metered billing strategy** dropdown, select on of the following: - Accumulate the usage and report the total: select **Sum of reported usage**. - Report every usage: Select this strategy to **Last reported usage**. 5. In the **Minimum quality** field, enter the minimum quantity to charge at the end of a service period regardless of reported usage. 6. In the **Maximum quality** field, enter the maximum quantity to charge at the end of a service period regardless of reported usage. 7. Press **Save**. Change billing timingUse this option to configure custom billing timing for this order. 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Billing timing**. 3. Select one of the following: - Specify that payments must be paid in advance: Select **Prepaid**. - Specify that payments must be paid at the end of the billing cycle: Select **Postpaid**. 4. In the **Service period anchor** section, to set date when the service period renews, select **Activate service anchor shift** and specify a date. The start date and service period anchor date determine when the service period starts and ends. 5. In the **Timing** section, to set the date when the invoice is issued and when payment is due, select from the following: - Specify when the invoice is issued: Select **Activate issued time shift:** and specify when to issue the invoice in relation to the service period anchor date. - Specify when the invoice is due: Select **Activate due time shift** and specify when the invoice is due in relation to the date when the invoice is issued. 6. Press **Save**. Change trial and setup settingsUse this option to edit the trial and setup settings for this order. 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Trial and setup**. 3. In the **Trial** section, to configure a custom trial period, select **Activate trial**, then specify the trial period length and total price. For a free trial, in the **Trial price** field, enter `0`. 4. In the Setup section, to configure a custom setup fee, select **Activate setup**, then specify the setup fee amount. 5. Press **Save**. 7. Optionally, to reset the renewal time of the subscription to a newly calculated renewal time: At the bottom of the page, in the **Renewal policy** section, press **Reset**. 8. Optionally, to set a date when the changes become effective: At the bottom of the page, in the **Effective date** section, select one of the following: - To apply the changes at the next service period, select **At the next service period**. - To apply the changes on a specific date, select **On specific date**, then specify the date. Optionally, to charge the customer for the difference in cost between now and the period change, select **Add proration**. 9. When you have finished editing the subscription, at the bottom right of the page, press **Change items**. 10. Select from the following: Issue an interim invoice or apply changes to the next service periodTo apply the changes, and issue an interim invoice or apply to the next service period: press **Save**. Issue a quote for the changesQuotations provide customers with a detailed breakdown of the changes to their subscription. If the customer accepts the quotation, the changes are applied to the subscription. For more information, see [Manage quotes](/docs/data-tables/manage-quotes). To issue the customer a quotation for the changes: 1. Press **Create a quote**. 2. Configure the quote: 1. In the quote, in the **Quote details** section, press **Edit**. To locate a quote, in the left navigation bar, press , press **Billing**, then press **Quotes**. 2. In the **Website** field, select a website to associate with the quote. 3. In the **Quote details** section, enter the following: - The expiration date of the quote. - A URL to redirect the customer to when a quote is accepted or rejected. - Apply any coupons to the quote. 4. In the **Shipping** section, select from the following: - **Rebilly**: Dynamically calculate shipping costs based on your configured [shipping rate settings](/docs/settings/shipping). - **Manual**: Manually specify the shipping cost. 5. To configure if payment attempts for the related subscription must occur automatically: In the **Autopay** section, turn on the **Override autopay** toggle, and then select the **Enable autopay** checkbox. This setting supersedes the autopay setting that is currently configured on the subscription. For more information, see [Manage autopay](/docs/data-tables/manage-autopay). 6. In the **Acceptance** section, specify the condition that must be fulfilled for the quote to be accepted. Select from the following: - **Payment:** To accept the quote, the customer must pay the full amount of the quote. - **Pay later**: The customer can accept the quote and pay later. 7. To display payment terms to the customer: In the **Payment terms & signature** section, enter terms. 8. Optionally, to display a signature line on the printed quote: Select to **Include a signature line**, then enter a signatory name to print on the signature line. 9. Press **Save quote**. 3. To issue the quote to the customer, press **Issue quote**. ## Pay an invoice early Use this process to pay an invoice early. This process describes how to issue upcoming subscription invoice now so that it can be paid before it is due. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**. 4. In the **ID** column, press a subscription. 5. In the right of the screen, in the **Order details** section, press **Pay early**. 6. To specify when the due time will be after paying early, select from the following: - To retain the original due date, select **Leave original due time**. - To change the due time to now, select **Change due time to now**. - To change the due date to a specific date, select **Change due time**, then specify the date. 7. Press **Issue**. ## Reactivate a subscription Use this process to reactivate a canceled subscription. This process creates a quote for the proposed subscription reactivation, and issues it to the customer. If the customer accepts the quote, depending on which quote acceptance conditions are defined and fulfilled, the order is reactivated. For more information, see [Quotes](/docs/data-tables/manage-quotes#quotes). 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Canceled subscriptions**. 4. In the **ID** column, press a subscription. 5. In the top right of the page, in the **Order details** section, press **Create reactivation quote**. 6. In the right of the page, in the **Quote details** section, **Edit quote**. 7. To configure the quote, select from the following: Modify subscription items or settings 1. Under the subscription items, press **Edit items** . 2. Select from the following: Add items 1. Under the subscription items that are included in the order, press **Add order items**. 2. In the **Product** dropdown, select a product. 3. In the **Plan** dropdown, select a pricing plan. Remove an itemOn the item, press . Change a productOn the product, in the **Product** dropdown, select another product. Change pricing planIn the **Plan** section, press **Select a different plan**, then select a plan. Change quantity of an itemIn the plan or product, in the **Quantity** field, enter a new quantity. Edit pricing 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Pricing**. 3. In the **Pricing formula** dropdown, select a custom pricing formula. For more information, see [Pricing formulas](/docs/settings/pricing-formulas). 4. In the **Price** field, enter the price. 5. Optionally, specify maximum and minimum quantities. 6. Press **Save**. Edit plan information 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Plan info**. 3. In the **Name** field, enter a name to display on receipts and invoices. 4. In the **Currency** dropdown, enter the currency to use for this order. 5. Under **Type**, select one of the following: - To change the plan to a trial only plan: Select **Trial only**. - To change the plan to recurring plan: Select **Subscription**. - Change the plan to a non-recurring order: Select **One-time**. 6. Press **Save**. Edit billing period settingsUse this option to configure a custom billing period for this subscription. This option is only available for recurring plans. 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Plan info**. 3. In the **Type** section, press **Recurring**. 4. Press **Billing period**. 5. To specify the length of the billing period, select one of the following: - **Monthly:** Bill the customer every month. - **Yearly:** Bill the customer every year. - **Custom:** Bill the customer at a custom interval. To define a custom billing period length: In the **Select period** dropdown, select **Days**, **Weeks**, or **Months**. In the **Number** field, enter the corresponding number of days, weeks, or months. 6. In the **Frequency** section, to specify how often the billing period recurs, select one of the following: - **Reoccurs until canceled:** Billing recurs until the subscription is canceled. - **Limited to:** Billing recurs for a specified number of occurrences. 7. Press **Save**. Edit metered billingUse this option to configure custom metered billing based on usage for this order. This option is only available for metered billing plans that are billed in arrears (postpaid). To activate metered billing, enable postpaid settings: Press **Billing timing**, then select **Postpaid**. 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Metered billing**. 3. Press **Activate metered billing**. 4. In the **Metered billing strategy** dropdown, select on of the following: - Accumulate the usage and report the total: select **Sum of reported usage**. - Report every usage: Select this strategy to **Last reported usage**. 5. In the **Minimum quality** field, enter the minimum quantity to charge at the end of a service period regardless of reported usage. 6. In the **Maximum quality** field, enter the maximum quantity to charge at the end of a service period regardless of reported usage. 7. Press **Save**. Edit billing timingUse this option to configure custom billing timing for this order. 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Billing timing**. 3. Select one of the following: - Specify that payments must be paid in advance: Select **Prepaid**. - Specify that payments must be paid at the end of the billing cycle: Select **Postpaid**. 4. In the **Service period anchor** section, to set date when the service period renews, select **Activate service anchor shift** and specify a date. The start date and service period anchor date determine when the service period starts and ends. 5. In the **Timing** section, to set the date when the invoice is issued and when payment is due, select from the following: - Specify when the invoice is issued: Select **Activate issued time shift:** and specify when to issue the invoice in relation to the service period anchor date. - Specify when the invoice is due: Select **Activate due time shift** and specify when the invoice is due in relation to the date when the invoice is issued. 6. Press **Save**. Edit trial and setup settingsUse this option to edit the trial and setup settings for this order. 1. On an order item, in the **Plan** section, press **Edit plan**. 2. Press **Trial and setup**. 3. In the **Trial** section, to configure a custom trial period, select **Activate trial**, then specify the trial period length and total price. For a free trial, in the **Trial price** field, enter `0`. 4. In the Setup section, to configure a custom setup fee, select **Activate setup**, then specify the setup fee amount. 5. Press **Save**. Set expiration date, redirect URL, associated coupons, and written signatureIn the **Quote details** section, enter the following: - The expiration date of the quote. - A URL to redirect the customer to when a quote is accepted or rejected. - Apply any coupons to the quote. Specify how shipping rates are calculatedThis option is only displayed if one or more items in the quote is shippable. In the **Shipping** section, select from the following: - **Rebilly**: Dynamically calculate shipping costs based on your configured [shipping rate settings](/docs/settings/shipping). - **Manual**: Manually specify the shipping cost. Configure autopay for the associated subscriptionUse this process to configure if payment attempts for the related subscription must occur automatically. This setting supersedes the autopay setting that is currently configured on the subscription. For more information, see [Autopay](/docs/data-tables/manage-subscriptions#autopay-configuration). In the **Autopay** section, turn on the **Override autopay** toggle, and then select the **Enable autopay** checkbox. Specify the quote acceptance conditionsIn the **Acceptance** section, specify the condition that must be fulfilled for the quote to be accepted. Select from the following: - **Payment:** To accept the quote, the customer must pay the full amount of the quote. - **Pay later**: The customer can accept the quote and pay later. Specify payment terms & signature 1. To display payment terms to the customer: In the **Payment terms & signature** section, enter terms. 2. Optionally, to display a signature line on the printed quote: Select the **Include a signature line** checkbox, then enter a signatory name to print on the signature line. 8. When you have finished editing the quote for the subscription reactivation, at the bottom right of the page, press **Save quote**. 9. To issue the quote to the customer, press **Issue quote**. For information on how to manage active quotes, see [Manage quotes](/docs/data-tables/manage-quotes). ## Redeem coupons on a subscription Use this process to redeem coupons on a subscription. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**. 4. In the **ID** column, press a subscription. 5. In the right of the screen, in the **Order details** section, press **Redeem coupon**. 6. In the dropdown, select one or more coupons. 7. Optionally, to notify the customer by email that coupons were redeemed, select the **Send email to customer** checkbox. 8. Press **Redeem**. ## Resume a paused subscription Use this process to resume a paused subscription. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**. 4. In the **ID** column, press a subscription. 5. In the right of the screen, in the **Order details** section, press **Cancel pause**. 6. Press **Cancel now**. ## Subscription pauses A pause is a period of time when a subscription is inactive. During a pause, the subscription is not billed, and the customer does not receive the product or service. When the pause ends, the subscription resumes and the customer is billed again. ### Pause a subscription Use this process to pause a subscription, and to manage paused subscriptions. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions** or **Unpaid invoices**. 4. In the **ID** or **Invoice number** column, press a subscription. 5. Select from the following: Pause a subscription 1. On the right of the screen, in the **Order details** section, press **Pause subscription**. 2. In the **Effective time** section, select one of the following: - Pause the subscription immediately: Select **Pause now**. - Pause the subscription on a specific date: Select **Pause on specific date**, then select a date. 3. In the **End time** section, select one of the following: - Pause the subscription indefinitely: Select **Pause indefinitely**. - Pause the subscription until a specific date: Select **Pause for a specific period of time**, then select the date when the pause ends. 4. In the **Pause information** section, specify who paused the subscription. 5. In the **Description** field, enter a description for the pause. 6. Press **Pause**. Edit the details of a subscription pause 1. On a paused subscription, in the **Order details** section, press **Edit pause**. 2. Edit the details of the pause, then press **Edit pause**. Resume a paused subscriptionOn a paused subscription, in the **Order details** section, press **Cancel pause**. ### Edit a subscription pause Use this process to edit the details of a subscription pause. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**. 4. In the **ID** column, press a subscription. 5. In the right of the screen, in the **Order details** section, press **Edit pause**. 6. In the **Effective date** section, select one of the following: - To pause the subscription immediately, select **Now**. - To pause the subscription from a specific date, select **On specific date**. 7. In the **End time** section, select one of the following: - To pause the subscription indefinitely, select **Indefinitely**. - To pause the subscription until a specific date, select **Specific date**, then specify the end date. 8. In the **Pause information** section, specify who paused the subscription, and provide a description for the pause. 9. Press **Edit pause**. ## View billing activity Use this process to view a customers billing activity. The timeline displays activity by date and time. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Payments**. 3. Select one of the following segments: **Credits**, **Disputes**, **Sales**, or **Voids and refunds**. 4. In the **Timeline** section, on a billing activity, press . ## View subscription details View the details of a subscription, such as: total amount invoiced, total amount collected, number of invoices sent, renewal date, autopay status, payment instrument used to pay the last invoice, and invoice time shift details. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Press **Active subscriptions**, **Canceled subscriptions**, **Paid invoices**, or **Unpaid invoices**. 4. In the **ID** or **Invoice number** column, press a number. 5. On the right of the screen, in the **Order details** section, view the following subscription details: - **Amount invoiced:** Total amount that money that has been invoiced to the customer for this subscription. - **Amount collected:** Total amount of money that has been collected from the customer for this subscription. - **# of invoices sent:** Total number of invoices that have been sent to the customer for this subscription. - **Renewal date:** Date and time when the subscription is renewed, and the next invoice for this subscription is due for payment. - **Autopay**: Status of the autopay feature on this subscription. If autopay is active, payments are collected automatically on the renewal date using the payment instrument that is associated with the subscription. For more information, see [Activate autopay](/docs/data-tables/manage-autopay##activate-autopay). - **Paid by:** Payment instrument that was used to pay the last invoice for this subscription. - **Invoice time shift:** Details of invoice issue and due date adjustments, if applicable. For more information, see [Invoice time and due time shift](/docs/settings/products-and-pricing#invoice-time-and-due-time-shift). ## View subscription order risk analysis Use this process to view the risk analysis information of a subscription. 1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly. 2. In the left navigation bar, press , then press **Billing**. 3. Select one of the following segments: **Active subscriptions**, **Canceled subscriptions**, **Paid invoice**, or **Refunded invoices**. 4. In the **ID** or **Invoice number** column, press a number. 5. On the right of the screen, in **Risk analysis** section, view the risk information.