# KYC KPIs

Use Know Your Customer (KYC) Key Performance Indicators (KPIs) to view and analyze KYC data.

To view KYC KPIs, you must activate the Rebilly KYC add-on. For more information, see [KYC & AML](/docs/kyc-and-aml).

To access KYC KPIs: In the left navigation bar, press , then press **KYC & AML**.

## KYC tiles

The KYC KPIs page is divided into tiles that provide insights into specific areas of KYC, based on a specified time range. Each tile displays a graph, percentage increase or decrease over the defined range, and depending on the tile type, a sum or a total count number.

### Review time in minutes

Displays the average amount of time, in minutes, that it took to review and accept or reject a KYC document.

### Acceptance rate

Displays the total number of accepted KYC documents divided by the total number of KYC documents.

### Accuracy rate

Displays the accuracy rate of all automatically approved documents for all document types. The following metrics determine the accuracy rate:

- **n**: Total number of non-archived documents for all document types. Archived document documents are closed documents that are stored for future reference.
- **a**: Total number of documents for all document types that are automatically rejected, but are later manually accepted by the merchant.
- **r**: Total number of documents for all document types that are automatically accepted, but are later manually rejected by the merchant.


Accuracy rate formula: (*n* − *a* − *r*) ÷ *n*

### Address proof accuracy rate

Displays the accuracy rate of automatically approved address proof documents. The following metrics determine the accuracy rate:

- **n**: Total number of non-archived address proof documents. Archived address proof documents are closed documents that are stored for future reference.
- **a**: Total number of address proof documents that are automatically rejected, but are later manually accepted by the merchant.
- **r**: Total number of address proof documents that are automatically accepted, but are later manually rejected by the merchant.


Address proof accuracy rate formula: (*n* − *a* − *r*) ÷ *n*

### Identity proof accuracy rate

Displays the accuracy rate of automatically approved identity proof documents. The following metrics determine the accuracy rate:

- **n**: Total number of non-archived identity proof documents. Archived identity proof documents are closed documents that are stored for future reference.
- **a**: Total number of identity proof documents that are automatically rejected, but are later manually accepted by the merchant.
- **r**: Total number of identity proof documents that are automatically accepted, but are later manually rejected by the merchant.


Identity proof accuracy rate formula: (*n* − *a* − *r*) ÷ *n*

### Credit file proof accuracy rate

Displays the accuracy rate of automatically approved credit file proof documents. The following metrics determine the accuracy rate:

- **n**: Total number of non-archived credit file proof documents. Archived credit file proof documents are closed documents that are stored for future reference.
- **a**: Total number of credit file proof documents that are automatically rejected, but are later manually accepted by the merchant.
- **r**: Total number of credit file proof documents that are automatically accepted, but are later manually rejected by the merchant.


Credit file proof accuracy rate formula: (*n* − *a* − *r*) ÷ *n*

### Address proof acceptance rate

Displays the acceptance rate of automatically approved address proof documents. The following metrics determine the acceptance rate:

- **n**: Total number of non-archived address proof documents. Archived documents are closed documents that are stored for future reference.
- **a**: Total number of address proof documents that are automatically accepted.


Address proof acceptance rate formula: (*a* × 100) ÷ *n*

### Identity proof acceptance rate

Displays the acceptance rate of automatically approved identity proof documents. The following metrics determine the acceptance rate:

- **n**: Total number of non-archived identity proof documents. Archived documents are closed documents that are stored for future reference.
- **a**: Total number of identity proof documents that are automatically accepted.


Identity proof acceptance rate formula: (*a* × 100) ÷ *n*

### Funds proof acceptance rate

Displays the acceptance rate of automatically approved funds proof documents. The following metrics determine the acceptance rate:

- **n**: Total number of non-archived funds proof acceptance documents. Archived documents are closed documents that are stored for future reference.
- **a**: Total number of funds proof documents that are automatically accepted.


Funds proof acceptance rate formula: (*a* × 100) ÷ *n*

### Purchase proof acceptance rate

Displays the acceptance rate of automatically approved purchase proof documents. The following metrics determine the acceptance rate:

- **n**: Total number of non-archived purchase proof acceptance documents. Archived documents are closed documents that are stored for future reference.
- **a**: Total number of purchase proof documents that are automatically accepted.


Purchase proof acceptance rate formula: (*a* × 100) ÷ *n*

### Credit file proof acceptance rate

Displays the acceptance rate of automatically approved credit file proof documents. The following metrics determine the acceptance rate:

- **n**: Total number of non-archived credit file proof documents. Archived documents are closed documents that are stored for future reference.
- **a**: Total number of credit file proof documents that are automatically accepted.


Credit file proof acceptance rate formula: (*a* × 100) ÷ *n*

### Request count

Displays the total number of KYC requests over a period of time.

### Request abandonment rate

Displays the rate of KYC request abandonment over a period of time. The following metrics determine the abandonment rate:

- **n**: Total number of KYC requests.
- **a**: Total number of abandoned KYC requests.


Request abandonment rate formula: (*a* × 100) ÷ *n*

### Request attempted rate

Displays the percentage of KYC requests that have been attempted. A KYC request is attempted when at least one proof document is uploaded in response to the request. The following metrics determine the request attempted rate:

**n**: Total number of KYC request.
**m**: Total number of KYC requests without a proof document. KYC requests with `expired` and `gathering` statuses.

Request attempted rate formula: ((*n* − *m*) × 100) ÷ *n*

### Request expiration rate

Displays the percentage of expired KYC requests over a period of time. The following metrics determine the expiration rate:

- **n**: Total number of KYC requests.
- **a**: Total number of expired KYC requests.


Request expiration rate formula: (*a* × 100) ÷ *n*

### Request failure rate

Displays the percentage of failed KYC requests over a period of time. The following metrics determine the failure rate:

- **n**: Total number of KYC requests.
- **a**: Total number of failed KYC requests.


Request failure rate formula: (*a* × 100) ÷ *n*

### Request fulfillment rate

Displays the percentage of fulfilled KYC requests over a period of time. The following metrics determine the fulfillment rate:

- **n**: Total number of KYC requests.
- **a**: Total number of fulfilled KYC requests.


Request failure rate formula: (*a* × 100) ÷ *n*

## KYC tile interactions

The following KYC KPI tile interactions are available:

- Select a date range for the data that is displayed in tiles: In the top right of the screen, press the date picker, then select a date range. To make a quick date range selection, press  on the right of the date picker, then make a selection.
- View and interact with detailed data reports: Mouse-over or press a tile, then press  **Go to report**.
- Hide one or more tiles: Mouse-over or press a tile, then press  **Hide this tile**.
- Restore hidden tiles: In the top right of the screen, press  **Restore metrics**.
- Move or rearrange tiles: Mouse-over or press a tile, press , then drag and drop the tile to a new location.
- View detailed tile data in data tables, and inspect transactions: Mouse-over or press a tile, then press .


## KYC reports

To view KYC reports, see [KYC reports](/docs/reports/kyc-reports).