# Payments KPIs

Use payments Key Performance Indicators (KPIs) to view and analyze payments data and reports.

To access payments KPIs: In the left navigation bar, press **KPIs**, then press **Payments**.

To adjust KPI segments that are applied to the payments KPIs page, see [KPI segments](/docs/kpis/kpi-segments).

## Payments tiles

The payments KPIs page is divided into tiles that provide insights into specific areas of payments, based on a specified time range.
Each tile displays a graph, percentage increase or decrease over the defined range, and depending on the tile type, a sum or a total count number.
Each tile displays a graph with values grouped by day.
Tile amounts are displayed in the [reporting currency](/docs/settings/supported-currencies) of your organization.

### Sales

Displays the total number of approved sale and capture transactions.

Transactions are included when the processed time is within the selected date range.
Authorizations, refunds, voids, and unapproved transactions are excluded from tile totals.

To analyze sales data, see [View transaction reports](/docs/reports/payment-reports#view-transactions-reports).

### Approval rate

Displays the percentage of sale and authorization transactions that are approved.

Transactions are included when the processed time is within the selected date range.
Captures, refunds, voids, and disputes are excluded from tile totals.

The following metrics determine approval rate:

- **n**: Total number of approved sale and authorization transactions.
- **a**: Total number of sale and authorization transactions regardless of approval status.


Approval rate formula: (*n* × 100) ÷ *a*

To analyze approval rates, see [View transaction reports](/docs/reports/payment-reports#view-transactions-reports).

### Revenue collected

Displays the total amount of approved sale and capture transactions.

Transactions are included when the processed time is within the selected date range.
Refunds and chargebacks are not deducted from the tile total.
The displayed amount is gross revenue.

To analyze revenue data, see [View transaction reports](/docs/reports/payment-reports#view-transactions-reports).

### Refunds value

Displays the total amount of approved refunds and voids that reverse a sale or a capture.

Transactions are included when the processed time is within the selected date range.
Voids of authorizations and unapproved refunds are excluded from tile totals.

To analyze refunds, see [View transaction reports](/docs/reports/payment-reports#view-transactions-reports).

### Chargebacks

Displays the total number of transactions with a first chargeback.

Transactions are included when the posted time of the first chargeback, not the payment time, is within the selected date range.
A transaction is included only when its most recent dispute is a first chargeback.
Transactions are included in tile totals, regardless of dispute status.

To analyze chargebacks, see [View dispute reports](/docs/reports/payment-reports#view-dispute-reports).

### Chargebacks value

Displays the total amount of first chargebacks.

Chargebacks are included when their posted time, not the payment time, is within the selected date range.
A chargeback is included only when it is the most recent dispute on the transaction.
Chargebacks are included in tile totals, regardless of dispute status.

To analyze chargeback values, see [View dispute reports](/docs/reports/payment-reports#view-dispute-reports).

### Transactions

Displays the total number of approved and declined transactions.

Transactions are included when the processed time is within the selected date range.
Disputes are excluded from tile totals.
Transactions with an abandoned, canceled, or unknown result are excluded from tile totals.

To analyze transaction data, see [View transaction reports](/docs/reports/payment-reports#view-transactions-reports).

### New leads

Displays the total number of new customer records.

Customer records are included when the customer created time is within the selected date range.
New customer records are included in tile totals, even when no payment is recorded.

## Tile interactions

The following tile interactions are available:

- Select a date range for the data that is displayed in tiles: In the top right of the page, press the date picker, then select a date range.
To make a quick date range selection, press **Actions** on the right of the date picker, then make a selection.
- View and interact with detailed data reports: Mouse-over or press a tile, then press **Reports** **Go to report**.
- Hide one or more tiles: Mouse-over or press a tile, then press **Hide** **Hide this tile**.
- Restore hidden tiles: In the top right of the page, press **Refresh** **Restore metrics**.
- Move or rearrange tiles: Mouse-over or press a tile, press **Drag to reorder**, then drag and drop the tile to a new location.
- View detailed tile data in data tables, and inspect transactions: Mouse-over or press a tile, then press **Data tables**.
- Access reports from KPI tiles:
Some KPI tiles provide access to reports.
These reports can also be accessed from **Reports** in the left navigation bar.
  1. In the left navigation bar, press **KPIs**, then press **Payments**.
  2. Mouse-over or press a tile, then press **Reports** **Go to report**.


## View payments reports

For information on how to view and use payments reports, see [Payments reports](/docs/reports/payment-reports).