# Payment reports

This topic describes how to view and use payment reports.

Use payment reports to view and interact with detailed payment data.

## View DCC markup reports

Use this process to analyze Dynamic Currency Conversion (DCC) reports.
DCC provides the customer with the choice to be billed in the original transaction currency, or the customer's local currency.
For more information, see [DCC](/docs/settings/dynamic-currency-conversion).

By default, one filter is applied to the DCC markup report.
To view or edit the filter: Press **Filters**.

1. In the left navigation bar, press **Reports**.
2. In the **Payment reports** section, press **DCC markup**.
3. In the top right of the page, press the date picker, then select a date range.
  To make a quick date range selection, on the right of the date picker, press **Actions** then make a selection.
4. In the dropdown, select a metric to analyze.

## View declined transaction reports

Use this process to analyze declined transactions by gateway response message.
For more information, see [Payment gateway response codes and messages](/docs/dev-docs/transactions#payment-gateway-response-codes-and-messages).

1. In the left navigation bar, press **Reports**.
2. In the **Payment reports** section, press **Declined transactions**.
3. In the top right of the page, press the date picker, then select a date range.
  To make a quick date range selection, on the right of the date picker, press **Actions** then make a selection.
4. In the left of the page, in the dropdown, select a message type:
    - **Gateway response message**: Gateway response messages that map to Rebilly system messages.
    - **Gateway response original message**: Original gateway response messages.
5. Optionally, to filter the messages by attribute: In the right of the page, press **Filters**, then define and apply filters.

## View dispute reports

Use dispute reports to analyze disputed payments by month.

1. In the left navigation bar, press **Reports**.
2. In the **Payment reports** section, press **Disputes**.
3. Press the month dropdown and select a month.
4. In the dropdown, select a metric to analyze.

## View dispute delay reports

Use dispute delay reports to analyze how long disputed payments take to be processed or resolved, over a specified period of time.

1. In the left navigation bar, press **Reports**.
2. In the **Payment reports** section, press **Dispute delays**.
3. In the top right of the page, press the date picker, then select a date range.
  To make a quick date range selection, press **Actions** on the right of the date picker, then make a selection.
4. In the dropdown, select a metric to analyze.

## Time series reports

Time series reports display one row for each day.
Transactions are grouped into days by their **Processed time** value.
Each column describes one sub-aggregation value, and the last column describes the total.
Reports include sale and capture transactions only.

The **Total** column displays the aggregated value for all transactions for the day.
This value does not depend on the sub-aggregation type, so the values in the other columns may not add up to the total.

Each transaction is included in the total once, even if it matches more than one sub-aggregation value.
Transactions that do not match a sub-aggregation value are also included in the total.

A transaction with an `offsite`, `pending`, or `waiting-approval` status is incomplete.

### Time series report metrics

This section describes the metrics that are displayed in the time series report.

| Metric | Description |
| --- | --- |
| Count | Number of transactions. |
| Amount | Sum of the amounts of approved transactions, in your [reporting currency](/docs/settings/supported-currencies). |
| Approval rate | Ratio of approved transactions to all transactions. |
| Incomplete rate | Ratio of incomplete transactions to all transactions. |

### View time series reports

Use this process to analyze and aggregate payments data over a specified period of time.

1. In the left navigation bar, press **Reports**.
2. In the **Payment reports** section, press **Time series**.
3. In the top right of the page, press the date picker, then select a date range.
  To make a quick date range selection, press **Actions** on the right of the date picker, then make a selection.
4. In the **Aggregation type** dropdown, select a value.
5. In the **Sub-aggregation type** dropdown, select a value.
  Time series reports display one page at a time.
  To move to the next or previous page, scroll to the bottom of the page.

## View transactions reports

Use transaction reports to graph transaction data.
Filter the graph by a range of metrics, and by time.
Transaction reports contain [money](#money-reports), [approval](#approval-reports), and [count](#count-reports) reports.
These reports update as you change the metrics and filters of the graph.

1. In the left navigation bar, press **Reports**.
2. In the **Payment reports** section, press **Transactions**.
3. In the top right of the page, press the date picker, then select a date range.
  To make a quick date range selection, press **Actions** on the right of the date picker, then make a selection.
4. Select from the following:

  **Add or remove metrics from the graph**

  On the graph, press the **Select metrics** dropdown, then select or clear metrics.

  **View additional details on the graph**

  Mouse-over or press the graph.

  **Select unit of time**

  On the graph, press **Minute**, **Hourly**, **Daily**, or **Monthly**.
  **Minute** is unavailable for date ranges longer than 72 hours.

  **Filter data that is displayed in the graph**

    1. Above the graph, press **Filters**.
    2. In the **Filter** dropdown, select a filter.
    3. In the **Operation** dropdown, select a condition.
    4. In the **Value** field, enter or select values.
    5. Press **Apply filter**.
      You can add multiple filters to a segment.
  **Delete a filter**

    1. Above the graph, press **Filters**.
    2. On the right of the filter, press **Close** **Delete**.
  **Restore the graph to the default state**

  In the top right of the page, press **Refresh** **Restore parameters**.

## Money reports

Use money reports to analyze payment transactions by one or more variables over a specified period of time.

### Money report metrics

This section describes the metrics that are displayed in the money report.

| Metric | Description |
| --- | --- |
| Sales value | Total value of approved sales and captures. |
| Sales average | Average approved sales and captures. |
| Refunds value | Total value of all refunds and voids. |
| Credits value | Total value of all approved credits. |
| Amount | Total amount of sales minus refunds and voids. |

### View money reports

Use this process to analyze payment transactions by one or more variables over a specified period of time.

1. In the left navigation bar, press **Reports**.
2. In the **Payment reports** section, press **Transactions**.
3. In the bottom of the page, press **Money report**.
4. In the dropdown, select a value.

## Approval reports

Use approval reports to analyze approved payment transactions by one or more variables over a specified period of time.

### Approval report metrics

This section describes the metrics that are displayed in the approval report.

| Metric | Description |
| --- | --- |
| Auth approved throughput | Percentage of authorizations that were approved. |
| Approved throughput | Percentage of approved sales. |
| Auth approval count | Number of approved authorizations. |
| Disputes rate | Percentage of disputed sales and captures. |

### View approval reports

Use this process to analyze approved payment transactions by one or more variables over a specified period of time.

1. In the left navigation bar, press **Reports**.
2. In the **Payment reports** section, press **Transactions**.
3. In the bottom of the page, press **Approval report**.
4. In the dropdown, select a value.

## Count reports

Use count reports to analyze the number of payment transactions based on one or more variables over a specified period of time.

### Count report metrics

This section describes the metrics that are displayed in the count report.

| Metric | Description |
| --- | --- |
| Sales count | Total number of approved sales and captures. |
| Refunds count | Total number of refunds and voids. |
| Credits count | Total number of approved credits. |
| Disputes count | Total number of disputed transactions. |
| Unapproved count | Total number of complete transactions that are not approved. |
| All | Total number of all payments, including declined payments. |

### View count reports

Use this process to analyze the number of payment transactions based on one or more variables over a specified period of time.

1. In the left navigation bar, press **Reports**.
2. In the **Payment reports** section, press **Transactions**.
3. In the bottom of the page, press **Count report**.
4. In the dropdown, select a value.