Enhanced Due Diligence (EDD)

Use EDD to confirm customer-provided information against public sources for multiple risk factors such as arrest, fraud, bankruptcy, and occupation information. This feature provides search logs of every automatic check. You can also manually set EDD scores for each factor, if you confirm EDD information in other way. To use this feature, you must manually activate the EDD feature on a customer's account.

The automatic EDD score is updated once a month. If the score is set manually, the automatic check will not update the score, but search logs will be collected.

Activate EDD on a customer's account

Use this process to activate EDD on a customer's account.

When this feature is active, the EDD process is automatically completed on the customer each time they use Rebilly.

1. In the left navigation bar, click Data tables, click Customers.
2. In the Name column, click a customer.
3. In the right of the screen, scroll down to the Enhanced Due Diligence (EDD) section.
4. Select the EDD is required for this customer checkbox. The EDD scores section expands to display more information. EDD scores remain empty until an automated search or manual update is completed. The next automated search date is displayed at the bottom of the EDD section.

Manually update a customer's EDD score

Use this process to manually update a customer's EDD score based on information you have confirmed.

1. In the left navigation bar, click Data tables, click Customers.
2. In the Name column, click a customer.
3. In the right of the screen, scroll down to the Enhanced Due Diligence (EDD) section.
4. Optionally, if not already selected, select the EDD is required for this customer checkbox.
5. Click Edit manual scores.
6. Complete form, then click Update scores.

View a customer's EDD logs

Use this process to view a detailed log of each EDD check that is performed on a customer.

1. In the left navigation bar, click Data tables, click Customers.
2. In the Name column, click a customer.
3. Under Timeline, locate an EDD search performed event, and click it.
4. To view logs, click one of the following:
   • Arrest search logs.
   • Bankruptcy search logs.
   • Fraud search logs.
   • Occupation search logs.