The State of Subscription Businesses (Infographic)

You know subscription businesses are growing — but do you know just how much they’re growing, which industries are the most profitable (and why), and what all of this means for your business? Read on to learn about the humble roots of subscription businesses (it’s older than you think!), where they’re at now, and what’s coming around the bend: Sources: Magazine Designing; Modern Philology Tomtunguz.com Netflix Fashionista Hitwise Entrepreneur McKinsey and Company CNBC Financesonline.com Forbes; McKinsey and Company Incredo.co Forbes Investor’s Business Daily ZDNet.com SensorTower WeAreFetch.com McKinsey and Company; Hitwise Hitwise McKinsey and Company Here’s those takeaways one more time: Subscription services have experienced major growth since 2011, especially in the subscription box category. Convenience continues to be a huge factor […]

What to Look for in a Payment Gateway

Once your subscription business is off the ground, you’d probably like to get paid for the service or product you’re providing. To do that, you’ll need a payment gateway – and choosing which one is one of the most critical decisions you can make. (In fact, we recommend that you set up more than one, but we’ll talk more about that later.) Or perhaps your current payment gateway isn’t cutting it, and you’re looking for a new solution. What should you look for when selecting a payment gateway? What is a payment gateway, actually? Why are they important? How can you set them up so that you can process payments without any interruption to your business? Read on to find […]

Timelines: View and Comment on Transactions, Orders, and More

We’ve been hard at work on adding new features to Rebilly, and we’re happy to share our progress on Timelines. Timelines let your customer service team quickly view a timeline of activity (including customer activity, charges, and renewals). In addition to viewing that information, they can also view and add internal notes on the timeline. The goal? Help your customer service team provide a better experience to customers and clients. Here’s what a customer timeline looks like: To view a customer’s timeline, you’ll find that customer through the “Customers” screen. After clicking on a customer’s name, you’ll be able to see the timeline underneath “Recent Orders.” While you’re on a timeline, you can leave comments on it, with notes for […]