Category archives for "Churn"

Improve Your Dunning Emails With These 6 Tips

Most companies treat dunning emails like written contracts. This no-nonsense, corporate approach could be doing more damage than not sending any emails at all.

Stop the Cycle: How Content Can Slow Your Churn

It’s every subscription business’s goal to keep churn as low as possible.

How Do You Reduce Involuntary Churn? Start by Tracking It

If you’ve been in the subscription business for a while, you’re no stranger to involuntary churn — or the desire to reduce it.

Stop Losing Customers From Involuntary Churn - Here's How

When you’re running a subscription business, churn is just part of the game.

How to Use Account Updater to Increase Your Approval Rates

If you’ve come within ten feet of a subscription billing service, you’ve probably heard the term “involuntary churn.” But in case the term is unfamiliar to you, we’ll explain.

Addressing a Subscription Retention Crisis Through Pricing

A churn rate that spikes during subscription renewal periods is often a sign that something has gone awry in the pricing scheme. In such a case, it's a good idea to review pricing practices to make sure they incorporate these three principles: