Automated tagging
Use automated tagging to automatically apply tags to customers or KYC documents when specific events occur. For example, to automatically tag customers who have activated a new subscription, or to untag customers who stop using the new subscription.
Create a tag automation
Use this process to automatically tag or untag a customer or KYC document.
To automate the application of a tag, you must first create tags. For more information, see Create a tag.
- In the left navigation bar, click Automations .
- In the Data and alerts section, click Automated tagging.
- Click Create tag automation.
- In the Name field, enter a name for the tag automation.
- In the Event dropdown, select an event. When this event is triggered, specified tags are added or removed based on the conditions you define.
For more information, see Events. - Optionally, to apply conditions on when to apply to tag automation: Clear the No conditions checkbox, define the conditions, and then click Add filter.
You can add multiple filters. - In the Manage tags section, select from the following:
- To automatically add tags when a specific event occurs: Click the Add tags field, and enter tag names.
- To automatically remove tags when a specific event occurs: Click the Remove tags field, and enter tag names.
- Click Save.
Manage tag automations
Use this process to view, edit, delete, and activate or deactivate a tag automation.
- In the left navigation bar, click Automations .
- In the Data and alerts section, click Automated tagging.
All tag automations are displayed. - Select from the following:
- View a tag automation: On the left of an automation, in the Name column, click the ID number.
- Edit a tag automation: On the right of an automation, click Edit .
- Delete a tag automation: On the right of an automation, click Delete .
- Activate or deactivate a tag automation: On the left of an automation, in the Status column, turn on or off the toggle.