KYC KPIs

Use Know Your Customer (KYC) Key Performance Indicators (KPIs) to view and analyze KYC data.

To access KYC KPIs: In the left navigation bar, click KPIs , then click KYC.

KYC tiles

The KYC KPIs page is divided into tiles that provide insights into specific areas of KYC, based on a specified time range. Each tile displays a graph, percentage increase or decrease over the defined range, and depending on the tile type, a sum or a total count number.

Review time in minutes

Displays the average amount of time, in minutes, that it took to review and accept or reject a KYC document.

Acceptance rate

Displays the total number of accepted KYC documents divided by the total number of KYC documents.

Accuracy rate

Displays the accuracy rate of all automatically approved documents for all document types. The following metrics determine the accuracy rate:

• n: Total number of non-archived documents for all document types. Archived document documents are closed documents that are stored for future reference.
• a: Total number of documents for all document types that are automatically rejected, but are later manually accepted by the merchant.
• r: Total number of documents for all document types that are automatically accepted, but are later manually rejected by the merchant.

Accuracy rate formula: (n − a − r) ÷ n

Address proof accuracy rate

Displays the accuracy rate of automatically approved address proof documents. The following metrics determine the accuracy rate:

• n: Total number of non-archived address proof documents. Archived address proof documents are closed documents that are stored for future reference.
• a: Total number of address proof documents that are automatically rejected, but are later manually accepted by the merchant.
• r: Total number of address proof documents that are automatically accepted, but are later manually rejected by the merchant.

Address proof accuracy rate formula: (n − a − r) ÷ n

Identity proof accuracy rate

Displays the accuracy rate of automatically approved identity proof documents. The following metrics determine the accuracy rate:

• n: Total number of non-archived identity proof documents. Archived identity proof documents are closed documents that are stored for future reference.
• a: Total number of identity proof documents that are automatically rejected, but are later manually accepted by the merchant.
• r: Total number of identity proof documents that are automatically accepted, but are later manually rejected by the merchant.

Identity proof accuracy rate formula: (n − a − r) ÷ n

Credit file proof accuracy rate

Displays the accuracy rate of automatically approved credit file proof documents. The following metrics determine the accuracy rate:

• n: Total number of non-archived credit file proof documents. Archived credit file proof documents are closed documents that are stored for future reference.
• a: Total number of credit file proof documents that are automatically rejected, but are later manually accepted by the merchant.
• r: Total number of credit file proof documents that are automatically accepted, but are later manually rejected by the merchant.

Credit file proof accuracy rate formula: (n − a − r) ÷ n

Address proof acceptance rate

Displays the acceptance rate of automatically approved address proof documents. The following metrics determine the acceptance rate:

• n: Total number of non-archived address proof documents. Archived documents are closed documents that are stored for future reference.
• a: Total number of address proof documents that are automatically accepted.

Address proof acceptance rate formula: (a × 100) ÷ n

Identity proof acceptance rate

Displays the acceptance rate of automatically approved identity proof documents. The following metrics determine the acceptance rate:

• n: Total number of non-archived identity proof documents. Archived documents are closed documents that are stored for future reference.
• a: Total number of identity proof documents that are automatically accepted.

Identity proof acceptance rate formula: (a × 100) ÷ n

Funds proof acceptance rate

Displays the acceptance rate of automatically approved funds proof documents. The following metrics determine the acceptance rate:

• n: Total number of non-archived funds proof acceptance documents. Archived documents are closed documents that are stored for future reference.
• a: Total number of funds proof documents that are automatically accepted.

Funds proof acceptance rate formula: (a × 100) ÷ n

Purchase proof acceptance rate

Displays the acceptance rate of automatically approved purchase proof documents. The following metrics determine the acceptance rate:

• n: Total number of non-archived purchase proof acceptance documents. Archived documents are closed documents that are stored for future reference.
• a: Total number of purchase proof documents that are automatically accepted.

Purchase proof acceptance rate formula: (a × 100) ÷ n

Credit file proof acceptance rate

Displays the acceptance rate of automatically approved credit file proof documents. The following metrics determine the acceptance rate:

• n: Total number of non-archived credit file proof documents. Archived documents are closed documents that are stored for future reference.
• a: Total number of credit file proof documents that are automatically accepted.

Credit file proof acceptance rate formula: (a × 100) ÷ n

Request count

Displays the total number of KYC requests over a period of time.

Request abandonment rate

Displays the rate of KYC request abandonment over a period of time. The following metrics determine the abandonment rate:

• n: Total number of KYC requests.
• a: Total number of abandoned KYC requests.

Request abandonment rate formula: (a × 100) ÷ n

Request attempted rate

Displays the percentage of KYC requests that have been attempted. A KYC request is attempted when at least one proof document is uploaded in response to the request. The following metrics determine the request attempted rate:

n: Total number of KYC request. m: Total number of KYC requests without a proof document. KYC requests with expired and gathering statuses.

Request attempted rate formula: ((n − m) × 100) ÷ n

Request expiration rate

Displays the percentage of expired KYC requests over a period of time. The following metrics determine the expiration rate:

• n: Total number of KYC requests.
• a: Total number of expired KYC requests.

Request expiration rate formula: (a × 100) ÷ n

Request failure rate

Displays the percentage of failed KYC requests over a period of time. The following metrics determine the failure rate:

• n: Total number of KYC requests.
• a: Total number of failed KYC requests.

Request failure rate formula: (a × 100) ÷ n

Request fulfillment rate

Displays the percentage of fulfilled KYC requests over a period of time. The following metrics determine the fulfillment rate:

• n: Total number of KYC requests.
• a: Total number of fulfilled KYC requests.

Request failure rate formula: (a × 100) ÷ n

KYC tile interactions

The following KYC KPI tile interactions are available:

• Select a date range for the data that is displayed in tiles: In the top right of the screen, click the date picker, then select a date range. To make a quick date range selection, click on the right of the date picker, then make a selection.
• View and interact with detailed data reports: Mouse-over or click a tile, then click Go to report.
• Hide one or more tiles: Mouse-over or click a tile, then click Hide this tile.
• Restore hidden tiles: In the top right of the screen, click Restore metrics.
• Move or rearrange tiles: Mouse-over or click a tile, click Drag to reorder, then drag and drop the tile to a new location.
• View detailed tile data in data tables, and inspect transactions: Mouse-over or click a tile, then click Data tables.

KYC reports

This section describes all KYC KPI reports and how to use them.

View acceptance summary report

Use this process to view summary information on all accepted KYC documents within a specific time period.

1. In the left navigation bar, click KPIs , then click KYC.
2. Mouse-over or click the Acceptance rate, Accuracy rate, Address proof accuracy rate, or Identity proof accuracy rate tile.
3. In the top right of the screen, click the date picker, then select a date range. To make a quick date range selection, click on the right of the date picker, then make a selection.
4. Select Acceptance summary.

View rejection reasons summary report

Use this process to view summary information on all rejected KYC documents within a specific time period.

1. In the left navigation bar, click KPIs , then click KYC.
2. Mouse-over or click the Acceptance rate, Accuracy rate, Address proof accuracy rate, or Identity proof accuracy rate tile.
3. In the top right of the screen, click the date picker, then select a date range. To make a quick date range selection, click on the right of the date picker, then make a selection.
4. Select Reject reasons summary.