Tags

This topic describes how to use tags in Rebilly. Use tags to organize and categorize customers or KYC documents based on keywords.

attention

To tag, or view, KYC documents, you must activate the Rebilly KYC add-on. To activate KYC, contact Rebilly.

To use tags:

  1. Create one or more tags .
  2. Tag or untag .
  3. View tagged customers or KYC documents .

Create a tag

Use this process to create customer or KYC document tags.

  1. In the left navigation bar, click Settings icon , then click Tags .
  2. In the right of the screen, click Add tag .
  3. In the Name field, enter a name for the tag.
  4. In the Type dropdown, select from the following:
    • To create a customer tag: select Customer .
    • To create a KYC document tag: select KYC document .
  5. Click Add tag .

Tag or untag

Add tags to customers or KYC documents, so that you can filter customers or KYC documents based on their tags in Data tables.

Tag or untag customers

Use this process to manually tag or untag customers.

note

To automatically tag or untag customers based on the occurrence of a specific event, see Tag or untag a customer. A common use case is to tag a customer as high risk, if their risk score exceeds a certain value.

  1. In the left navigation bar, click Data tables icon , then click Customers .
  2. In the Name column, click a customer.
  3. Select from the following:
    • Tag a customer:
      1. In the left of the screen, under the customer's address click + Add tag .
      2. Click in the input field and select one or more customer tags.
      3. Click Apply .
    • Untag a customer: In the left of the screen, under the customer's address, on the tag, click Close icon .

Tag or untag KYC documents

  1. In the left navigation bar, click Data tables icon , then click KYC .
  2. Depending on the document you want to tag, click Unreviewed documents , Reviewed documents , or Documents in review .
  3. In the ID column, click a KYC document.
  4. Scroll to the bottom of the screen, then select from the following:
    • Add tags: in the Tags dropdown, select one or more tags.
    • Remove tags: in the Tags dropdown, on the tag, click Close icon .
  5. Depending on the review status of the document, click Update & reject document or Update & accept document .

View tagged customers or KYC documents

Use this process to view and group tagged customers or KYC documents in Data tables.

  1. Select from the following:
    • View tagged customers: In the left navigation bar, click Data tables icon , then depending on the information you wish to filter, click Customers , Payments , or Billing .
    • View tagged KYC documents: In the left navigation bar, click Data tables icon , then click KYC .
  2. At the top of the table, click Filter icon .
  3. Click Add filter .
  4. Click the Select filter dropdown, type Tags , then select a tag filter.
  5. In the second dropdown, select a condition.
  6. In the second dropdown, select one or more customer tags.
  7. Click Save .
  8. Optionally, to create a new segment based on the applied filters: click Save segment as , enter a name for the new segment, then click Save .