Payouts are used to pay your customers or vendors. A payout creates a
Note: Do not use payouts in place of a refund. Refunds are issued from the original transaction.
First, check that you have a gateway account enabled that supports payouts. Many of our gateway connections support payouts. However, you may need your external provider(s) to enable payouts on your account (they are typically restricted for card processing to specific industries). Once confirmed, then:
- Go to the customer details page for your desired payee.
- Click into the menu and select Make Payout from the dropdown.
- Fill out the payout form.
Double and triple check that your payee and amount information are correct before submitting.
- The transaction is recorded in the customer timeline. Click the transaction link to see further details.