# Manage customer compliance

This topic describes how to manage customer compliance.

## Add customer data to a blocklist

Use this process to add customer data to a blocklist.

Blocklists help to prevent fraud and criminal activity.
Blocklists are lists of customer attribute values that are blocked from buying from you.
For example, if a customer attempts to make a purchase from you with a credit card or fingerprint that is in a blocklist, the transaction is blocked and will not be processed.
For more information, see [Blocklists](/docs/automations/blocklists).

1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly.
2. In the left navigation bar, press **Data tables**, then press **Customers**.
3. In the **Name** column, press a customer's name.
4. In the right of the page, press **Actions**, then press **Block customer**.
5. Select a blocklist type and specify blocklist criteria.
6. Press **Save**.

## Request KYC documents

Use this process to request KYC documents from your customer.
This process generates a link that is shared with the customer.
When the customer opens the link, they are guided through the document submission process.
For more information, see [KYC](/docs/kyc-and-aml/kyc).

This feature is available for the Rebilly KYC add-on only.
To activate KYC, [contact Rebilly](/support/).

1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly.
2. In the left navigation bar, press **Data tables**, then press **Customers**.
3. In the **Name** column, press a customer's name.
4. In the right of the page, press **Actions**, then press **Request KYC documents**.
5. Under **Select document types**, select one or more document types to request from the customer.
For more information on document types and how they are analyzed, see [Automated KYC document analysis](/docs/kyc-and-aml/kyc#automated-kyc-document-analysis).
6. For each document type, to set the number of allowed failed upload attempts, in the **Max attempts** field, enter a number.
7. Optionally, if you selected the **Identity proof** document type, select from the following:
  - Require the customer to take a "selfie" during the document upload process: Select the **Request selfie** checkbox.
  - Use face liveness detection when the customer is taking a "selfie": Select the **Face liveness** checkbox.
Face liveness detects if spoofs are presented to the camera, such as printed photos, digital photos, digital videos, or 3D masks, as well as spoofs that bypass the camera, such as pre-recorded or deepfake videos.
Face liveness detection uses a strict process.
In some cases, such as in an environment with poor lighting, customers may find this difficult to complete.
8. In the **Document verification level** section, select from the following:
  - **Strict:** Strict verification requirements.
Use this option for requests that relate to credit transactions.
  - **Moderate:** Moderate verification requirements.
Use this option for requests that relate to sale transactions.
  - **Basic:** Basic verification requirements.
Use this option for KYC requests that do not require a high level of verification.
9. Optionally, enter a message that describes the reason for the documentation request.
10. In the **Redirect URL** field, specify a URL where the customer is directed after they submit KYC documents.
11. Press **Generate link**.
12. Share the generated link with the customer.

## Upload KYC documents

Use this process to upload KYC documents on behalf of a customer.
Each uploaded file is saved immediately and enters automated analysis.
For more information, see [KYC](/docs/kyc-and-aml/kyc) and [Automated KYC document analysis](/docs/kyc-and-aml/kyc#automated-kyc-document-analysis).

This feature is available for the Rebilly KYC add-on only.
To activate KYC, [contact Rebilly](/support/).

1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly.
2. In the left navigation bar, press **Data tables**, then press **Customers**.
3. In the **Name** column, press a customer's name.
4. In the right of the page, press **Actions**, then under **KYC**, press **Upload documents**.
5. On the **Upload documents for** page, upload one or more KYC documents.

6. Select the document types

  Select from the following:
    - **Identity proof:** Birth certificate, Driver license, Firearms license, ID card, Marriage certificate, Name change, Passport, Proof of age card, Public health card.
    - **Address proof:** Bank or card statement, Debtor's letter, Driver's license, ID card, Income statement, Insurance letter, Lease agreement, Other, Public or civil service, Rental receipt, Reverse of ID, Utility bill.
    - **Funds proof:** Bank or card statement, Inheritance or estate doc, Other, Salary or wage slip, Sale of assets, Tax return.
    - **Purchase proof:** Bank or card statement, Copy of credit card, Credit card statement, eWallet holder details, eWallet transaction statement, Other, Payout account ownership, Void check.

7. Upload files

  The following file types are accepted:
    - **Identity proof:** PNG, JPEG, or PDF.
    - **Address proof**, **Funds proof**, and **Purchase proof:** PNG, JPEG, GIF, or PDF.

  Select from the following:
    - Drag and drop the file onto the upload area.
    - Press **Browse files**, then select the file.
    - Select the section, then paste an image from your clipboard.

8. Optionally, upload the second side of a document

  If a document has two sides, upload the second side when prompted.
  Two-sided upload is required for the following:
    - **Copy of credit card** in the **Purchase proof** section.
    - **ID card** in the **Identity proof** section, for customers with an address in Austria, Bulgaria, Cyprus, France, New Zealand, Poland, Singapore, or the United States.
    - **Driver license** in the **Identity proof** section, for customers with an address in New Zealand.

9. Optionally, view the uploaded KYC documents

  This process opens the loaded documents for manual review.
  Uploaded documents immediately complete [automated analysis](/docs/kyc-and-aml/kyc#automated-kyc-document-analysis) and are ready for review.
  Select from the following:
    - If you are on the upload page: At the bottom of the **Identity proof**, **Address proof**, **Funds proof**, and **Purchase proof** sections, press **Go to KYC documents**.
  This opens the uploaded documents in a new tab.
    - If you are not on the upload page, see [Review KYC documents](/docs/data-tables/manage-kyc#review-kyc-documents).

## View completed customer AML checks

Use this process to view completed customer Anti-Money Laundering (AML) checks for a particular customer.
For more information on customer AML checks and how to manage reviews, see [Manage AML](/docs/data-tables/manage-aml).

This feature is available for the Rebilly KYC add-on only.
To activate KYC, [contact Rebilly](/support/).

1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly.
2. In the left navigation bar, press **Data tables**, then press **Customers** or **Leads**.
3. In the **Name** column, press a customer or lead name.
4. In the right of the page, in the **AML checks** section, view the details of completed AML checks.
To view more information on a particular AML check, press the ID number of a check.
AML check time and date information is also displayed in the customer's timeline.

## View uploaded KYC documents

Use this process to view uploaded customer Know Your Customer (KYC) documents.
For more information, see [Upload KYC documents](#upload-kyc-documents) and [Manage KYC documents](/docs/data-tables/manage-kyc).

This feature is available for the Rebilly KYC add-on only.
To activate KYC, [contact Rebilly](/support/).

1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly.
2. In the left navigation bar, press **Data tables**, then press **Customers** or **Leads**.
3. In the **Name** column, press a customer or lead name.
4. In the right of the page, in the **KYC & AML** section, a list of uploaded KYC documents is displayed.
5. In the document column, press a KYC document to view it.

## Compliance screening reports

A compliance screening report summarizes Know Your Customer (KYC) and Anti-Money Laundering (AML) screening results for a customer, employee, or potential employee.

When a compliance screening report is requested, the person's details are verified against uploaded KYC documents, and the person is automatically checked against AML lists.
The report is generated in PDF format and can be downloaded after screening completes.

Compliance screening reports contain sensitive Personally Identifiable Information (PII), including identity details and screening results.
Handle downloaded PDFs according to your data protection and retention policies of your company.

For more information, see [KYC](/docs/kyc-and-aml/kyc) and [AML](/docs/kyc-and-aml/aml).

This feature is available for the Rebilly KYC add-on only.
To activate KYC and AML, [contact Rebilly](/support/).

### Screen a customer for compliance

Use this process to screen a customer for compliance and download a compliance screening report in PDF format.

To use this feature, you must have already collected KYC documents from the customer.
KYC documents can be requested automatically, for example, before the customer makes a payment, or manually by sharing a document request link.
For more information, see [How KYC works](/docs/kyc-and-aml/kyc#how-kyc-works).
To view a customer's uploaded KYC documents, see [View uploaded KYC documents](#view-uploaded-kyc-documents).

1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly.
2. Optionally, if you have not already done so, [configure AML settings](/docs/settings/aml).
AML checks are performed automatically when a compliance screening report is requested.
3. In the left navigation bar, press **Data tables**, then press **Customers**.
4. In the **Name** column, press a customer's name.
5. In the right of the page, in the **Compliance screening** section, press **Download compliance screening report**.

### Screen employees or potential employees for compliance

Use this process to screen employees or potential employees for compliance and download a compliance screening report in PDF format.

1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly.

2. Set up your organization and configure settings

  This is the initial setup for employee or potential employee screening and must be completed only once.
  If you have already created an organization for employee screening, and configured AML settings, skip this step and proceed to [Screen an employee or potential employee](/docs/data-tables/manage-customer-compliance#screen-an-employee-or-potential-employee).

    1. Create a new organization

      Create a new organization to screen employees or potential employees for compliance.
      To help control access and prevent sensitive employee Personally Identifiable Information (PII) from being exposed to unauthorized staff, it is strongly recommended to create a new organization for employee screening.
          1. In the top left corner of the page, press your organization name.
          2. In the dropdown, press **Add new organization**.
          3. In the **Organization name** field, enter `Employee screening`.
          4. In the **Organization website** field, enter any fake URL, such as `https://example.com`.
          5. In the **Country** dropdown, select the country where your company is located.
          6. In the **Reporting currency** dropdown, select the currency of your company.
          7. Press **Add organization**.

    2. Configure AML settings

      AML checks are performed automatically when a compliance screening report is requested.
      Configure the AML settings for screening:
          - [Configure AML confidence level settings](/docs/settings/aml#configure-aml-confidence-level-settings)
          - [Configure AML match priority settings](/docs/settings/aml#configure-aml-match-priority-settings)

3. Screen an employee or potential employee

  This process screens an employee or potential employee for KYC and AML compliance.
  AML checks are performed automatically when a compliance screening report is requested.

    1. Enter the person's details

      This process enters the person's details into the system.
      Complete the listed fields only:
          1. In the left navigation bar, press **Data tables**, then press **Leads**.
          2. Press **Add customer**.
          3. In the **First name** and **Last name** fields, enter the person's name.
          4. In the **Date of birth** field, enter the person's date of birth.
          5. In the **Job title** field, enter the person's job title.
          6. In the **Organization** field, enter `Employee screening`.
          7. In the **Address line 1**, **Address line 2**, **City**, **Country**, **Region (state or province)**, and **Postal/ZIP code** fields, enter the person's address.
          8. In the **Phone number** field, enter the person's phone number.
      To add multiple phone numbers, press **Add phone number**.
      If more than one phone number is added, to set a primary phone number, select **Make primary**.
          9. In the **Email address** field, enter the person's email address.
      To add multiple email addresses, press **Add email address**.
      If more than one email address is added, to set a primary email address, select **Make primary**.
          10. Press **Save customer**.

    2. Request KYC documents

      This process defines the document types to request from the person and generates a link that is shared with the person.
      When the person opens the link, they are guided through the document submission process.
          1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly.
          2. In the left navigation bar, press **Data tables**, then press **Leads**.
          3. In the **Name** column, press a person's name.
          4. In the right of the page, press **Actions**, then press **Request KYC documents**.
          5. Under **Select document types**, select one or more document types to request from the person.
      For more information on document types and how they are analyzed, see [Automated KYC document analysis](/docs/kyc-and-aml/kyc#automated-kyc-document-analysis).
          6. For each document type, to set the number of allowed failed upload attempts, in the **Max attempts** field, enter a number.
          7. Optionally, if you selected the **Identity proof** document type, select from the following:
            - Require the person to take a "selfie" during the document upload process: Select the **Request selfie** checkbox.
            - Use face liveness detection when the person is taking a "selfie": Select the **Face liveness** checkbox.
      Face liveness detects if spoofs are presented to the camera, such as printed photos, digital photos, digital videos, or 3D masks, as well as spoofs that bypass the camera, such as pre-recorded or deepfake videos.
      Face liveness detection uses a strict process.
      In some cases, such as in an environment with poor lighting, people may find this difficult to complete.
          8. In the **Document verification level** section, select from the following:
            - **Strict:** Strict verification requirements.
      Use this option for requests that relate to credit transactions.
            - **Moderate:** Moderate verification requirements.
      Use this option for requests that relate to sale transactions.
            - **Basic:** Basic verification requirements.
      Use this option for KYC requests that do not require a high level of verification.
          9. Optionally, enter a message that describes the reason for the documentation request.
          10. In the **Redirect URL** field, specify a URL where the person is directed after they submit KYC documents.
          11. Press **Generate link**.
          12. Share the generated link with the person.
          13. Optionally, to view the person's uploaded KYC documents: See [View uploaded KYC documents](#view-uploaded-kyc-documents).

    3. Download compliance screening report

      This process generates a compliance screening report for the person in PDF format.
      The report summarizes KYC and AML screening results.
      To generate the compliance screening report, the person must have submitted KYC documents.
      For more information, see [View uploaded KYC documents](#view-uploaded-kyc-documents).
          1. [Log in](https://app-sandbox.rebilly.com/login) to Rebilly.
          2. In the left navigation bar, press **Data tables**, then press **Leads**.
          3. In the **Name** column, press a person's name.
          4. In the right of the page, in the **Compliance screening** section, press **Download compliance screening report**.