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Gateway integration requests

This topic describes how to request the integration of a new payment gateway or payment method. If the gateway or method that you require is not listed, Rebilly will integrate it free of charge. To browse, see Gateways and Payment methods,

Send an integration request

  1. Compose an email, and provide the following:

    • Payment methods (payment cards, alternative payment methods, other).
    • Documentation.
    • Test credentials.
    • A technical contact, if possible.
    • Written intent to use Rebilly. Note: This only applies to new merchants.
  2. Optionally, if you require the integration of advanced features for a payment gateway, provide:

    Rebilly can only integrate features that are supported by the API of the payment gateway. Include a link to documentation that describes how to integrate the feature.

    • Recurring billing.
    • Card on file billing.
    • Automated charge-back reporting.
    • Payouts / credits.
    • Refunds.
    • Additional information that may be required.
  3. In the subject, use this format: [Your company name] Gateway integration request for [Gateway], urgency level [critical, high, medium, or low]. Rebilly's automated system will categorize and prioritize your request based on this information.

    Rebilly will respond to your email and confirm receipt within 24 hours. We will alert you when the integration is in progress, and also when the integration is complete and ready for testing.

    The integration depends on the urgency level, and the existing integration requests. Below is an estimated timeline based on urgency level.

    Urgency levelEstimated time to completionSelect when:
    Critical1-2 weeksYou may lose significant customers without this integration.
    High2-3 weeksA project may be delayed without this integration resulting in a cost at your end. Customers have requested this integration.
    Medium3-4 weeksMore that one customer has requested this integration but are happy to wait a short period.
    Low4-8 weeksYou have noticed that this integration may be useful, but it is not yet a requirement for you to do business. A customer has requested this integration.
  4. Send the email to


    If your subject line does not contain the phrase 'gateway integration request', it will be sent to a general mailbox and may cause delays.

Integration request examples

New merchant example

Subject line: [ABC Company] Gateway integration request for Hot New Gateway, urgency level high

> Hello,
> We need a payment card integration for Hot New Gateway. I've attached the integration docs to this email.

The test credentials are:

  • URL: [staging URL for Hot New Gateway]
  • Username: abccompany_hotnewgateway
  • Password: password123!

For technical questions, reach out to Bill at

Please integrate support for the following additional features:

  • Recurring payments
  • Refunds
  • Chargeback reporting
  • Payouts / credit type transactions.

Urgency level high - we are expanding to a new market in the next month and Hot New Gateway is an integral part of our expansion strategy.

Please consider this email our written intent to use Rebilly.

> Sandra
> ABC Company

<attachment: hotnewgateway_docs.pdf>

Existing merchant example

Subject line: [DEF Corp] Gateway integration request for Get Paid Gateway, urgency level low.

> Hi Rebilly Support,
> We need an alternative payment method integration for Get Paid Gateway.

The docs can be found here: [URL for Get Paid Gateway integration docs]

The test credentials are:

  • URL: [staging URL for Get Paid Gateway]
  • Username : defcorp_getpaidgateway_test
  • Password: password456?

Let me know who will be working on this integration, I will add them to our Skype group with the Get Paid Gateway team for any technical questions.

Urgency level low - this is not a high priority right now, but we would like to have this integration complete in the next 2-3 months.

Warm regards,
> Michelle
> DEF Corp